Warranty policy Tradekar
All Tradekar products are of course produced with the greatest care and tested many times before they are put on the market. And, of course, we guarantee any proven defects resulting from a material or production error. Warranty only applies to products that are used and assembled correctly and where the steps in the manual have been carefully followed. Should this not be the case, Tradekar will not be held responsible for the damage.
In case of a defect, the product will be carefully examined and assessed by us. Should it appear that you are entitled to warranty, we will of course repair or replace the product free of charge. Any further liability for warranty, consequential damage and damages is excluded.
How do I report a claim?
1. Contact Tradekar's service department at service@tradekar.com
2. Always enclose the proof of purchase and photos of the defect
3. Our customer service department will assess the request
4. If it is under guarantee, we will send you a replacement part
5. If it is not under guarantee, we will inform you of the costs
6. If we deem it necessary to see the article, we will send you an RMA form
7. Send this back fully completed
8. The item will be assessed by our experts in the workshop and repaired where necessary
9. We will never repair a non-warranty item without your knowledge and agreement
10. Transport costs that have to be made within the warranty will be paid by Tradekar
11. If a defect is not covered by the warranty, but you would like to have it repaired, the transport costs are for your own account.
The right to warranty lapses:
User wear and tear; think of discolouration of material, defective zippers, scratches etc.
Damage caused by dropping an item
Damage caused by not following our guidelines, instructions and safety regulations in the manual.
If you have any questions, please contact us at +31 345 470998 or at service@tradekar.com. Our customer service is available Monday to Friday from 08.30-12.30.
Go to our brand guarantee:
Cover It Enduro Techonology Pro-User Electronics
Pro-User bike carriers Spinder bike carriers SimPark
Product
Warranty
Roof rack protective covers
2 years
Roof box protective covers
2 years
Roof box bag set
2 years
Bag for tent carpet
2 years
Bag for front wall awning
2 years
Bag for awning sidewall
2 years
Manouvering system
Warranty
EM505FL
5 years
EM305+
5 years
EM303A+
5 years
EM202+
5 years
EM313A
5 years
EM515FL
5 years
EM315
5 years
EM313
5 years
EM304SMART
5 years
Lithium Accu's
Warranty
LI1210
5 years
LI1220
5 years
LI1230
5 years
LI12100
5 years
LI12125
5 years
Corner steadies
Warranty
Autosteady AS201FL BPW
5 years
Autosteady AS201FL AL-KO
5 years
Accessories
Warranty
Battery charger AS1210
2 years
Battery tester BT1201
2 years
Bluetooth adapter BC101
3 years
Spare wheel holder
3 years
Tilt adapter BC260
2 years
Ride-on ramp
2 years
Drying rack
2 years
Lightweight drawbar scale
2 years
Battery terminals
2 years
Bike carriers
Warranty
A-frame carrier BC260
3 years
A-frame carrier BC260BE
3 years
A-frame carrier BS260
3 years
Bike carrier towbar SD260
3 years
A-frame carrier BS260BE
3 years
Inverters
Warranty
Modified sine wave inverter
2 years
Pure sine wave inverter
2 years
Battery chargers
Warranty
Intelligent battery charger with Bluetooth
2 years
Intelligent battery charger
2 years
Automatic accu chargers
2 years
Accessories
2 years
Booster cable
2 years
Camera systems
Warranty
Digital wireless camera system
2 years
Solar
Warranty
Foldable solar panel
2 years
Charge current regulator
2 jaar
Fixed panels
5 years
Compressor
Warranty
Automatic compressor
2 years
Electric air compressor
2 years
Power Supply
Warranty
Powerstation
2 years
Coolers
Warranty
Portable compressor coolers
3 years
Battery for cooler
2 year
Lithium accu
5 years
Bike carriers
Warranty
Diamant serie
3 years
Amber serie
3 years
Ruby+
3 years
Briljant
3 years
Bike carrier rood
Warranty
Alustar
3 years
Super-Bike
3 years
Poker
3 years
Accessories
Warranty
Service spare parts
3 years
Bike carriers
Warranty
SC2 bike carrier
3 years
SL3 bike carrier
3 years
TX2 bike carrier
3 years
Bike carriers roof
Warranty
RT1 roof bike carrier
3 years
Transport box
Warranty
BX1 transport box
3 years
SB3 platform
3 years
Accessories
Warranty
BS3 accessories set for SB3
3 years
PS6 bike protection set
3 years
RO1 ride-on ramp for SC2 and SL3
3 years
RO2 ride-on ramp for TX2
3 years
SB3 platform
3 years
TS1 transport trolley
3 years
WM1 wall mount
3 years
XB1 extra bike adapter for SC2 and SL3
3 years
XB2 extra bike adapter for TX2
3 years
CB1 storage bag for RT1
3 years
CB2 storage bag for TX2
3 years
CB3 storage bag for SC2
3 years
CB4 storage bag for SL3 and SB3
3 years
LB1 small bag
3 years
LB2 large bag
3 years
Manouvering system
Warranty
Easymatic-E
5 years